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Terms & Conditions – We promise to try and keep it brief!

Not the most exciting section of our site but a necessary evil all the same. We’ve tried to keep it brief and to the point so if you need any more information just contact us

 

Overall

We want you to have a fantastic shopping experience with us, and for you to Toes Adore us as much as we do you. We value your custom so if there is anything that you are less than pleased about pop it in an email to hello@totesadore.com we’ll do our very best to put things right for you.

 

Availability of Goods

In the unlikely event that you order something from us and we can no longer offer for any reason we will offer you a suggested replacement or a refund within 24 hours. We promise that this will not be used because we have decided to keep stuff ourselves, it would be used if we notice a fault with the item or any reakages that may occur when we are handling for packing.  The refund will be made by the same method of payment that was used. The rest of your order will then be dispatched with or without the replacement as standard.

 

Delivery of Goods to You

Our parcels of loveliness are all delivered by a selection of couriers, as avid online shoppers ourselves we are passionate about keepingthe cost of shipping down so will use a group different couriers to ensure we get the best price & service. Unfortunately we cannot accept responsibility for their service or delays. If your goods are not received within our specified delivery dates of 3-6 days then you must notify us within 14 days. We will notify you with a little email when your order has been despatched. 

If a parcel is actually lost (which is classed by our couriers as not being delivered after 14 days), we will of course offer a full refund.

We aim to dispatch daily (weekdays) but as a small business it can take upto 3 days, if your order is urgent please contact us prior to making the order to make sure we can get it to you by that date.

 

Prices

We reserve the right to change our prices from time to time, depending mainly on our suppliers and costs, we will try to pass on our savings as much as possible and have the occasional special offer. We will not change the price of an order you have already made without prior notification. This would only happen in the unlikely instance that a typing error has occurred and the price has been displayed incorrectly. In this case, we reserve the right to withdraw your order and offer at the correct price. Any unlikely occurrences will be dealt with at our discretion.

Prices are in Pounds Sterling (inclusive of VAT), Delivery charges apply.


Liability

We have to say that we will not be liable for any losses to you caused by the availability of our products and services. Totes Adore will have no liability to pay any money to you by way of any compensation. 


Payment

We accept payment via Paypal and Worldpay and take this when you make the order, if there are any problems with your payment going through we will let you know within 3 working days.

If our payment service provider deems your payment method unauthorized your order will not be processed and the amount will be refunded to your account.


Our Items

Due to the handmade and vintage nature of our items there may be slight variations to the photographs and every product is different, for instance the Pimms Adore-a-Bottle clock you see may not be the exact one you will receive and it may have very slight differences. Our druken bottles have a tendancy to do their own thing on their route to drukenness, and it is unlikely that we get 2 exactly the same, so we have listed these individually, so the one you see is the one you get. The candles have no artificial colour, but some of the oils do have natural colouring. We are as upfront and honest as possible in our descriptions, if you are unhappy for any reason contact us and we’ll do our best to sort things out.

 

Cancellation of Order

If for any reason you don’t Totes Adore our lovely products. In most instances can return an item to us for a full refund minus postage within 14 days. This does not include our Tallulah Love underwear and our candles if they have been made to order. Read more about our this in our Returns Policy